FAQ

## Order-related questions

 What is the status of my order?
 Once your order is placed, you will receive a link to track your order

 Where is my order?
 Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor your order's progress on the courier's website.  If you have not received a shipping confirmation, please contact PetNova customer service.

 Can I change my order?
 Unfortunately, once an order has been placed, we are unable to make changes.  Please carefully review your order details before submitting your purchase.  If you need to cancel your order, please contact customer service immediately.

 Where do you ship?
 Currently, PetNova ships within the USA.  For details on shipping rates and estimated delivery times, please refer to our Shipping Policy page at https://petnovaonline.com.

 How long does it take to ship my order?
 Shipping times vary depending on your location and the shipping method selected.  Estimated delivery times are provided during checkout.  For more detailed information, please review our Shipping Policy at https://petnovaonline.com.

 What if my order arrives damaged?
 If your order arrives damaged, please contact PetNova customer service immediately with your order number and photographic evidence of the damage. We will assist you with a replacement or refund.

## Payment & Billing

 What payment methods do you accept?
 PetNova accepts PayPal.

 Which currency will I be charged in?
 You will be charged in United States Dollars (USD).

 Are payment and shopping on your site safe & secure?
 Yes, PetNova utilizes industry-standard security measures to protect your payment information.  Our website uses SSL encryption to ensure secure transactions.

## Delivery & Shipping

 Where do you ship?
 Currently, PetNova ships within the USA.  For details on shipping rates and estimated delivery times, please refer to our Shipping Policy page at https://petnovaonline.com.

 How can I track my package?
 Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier's website.

 Will I pay taxes for international shipping?
 PetNova currently only ships within the USA.  Therefore, international shipping and associated taxes are not applicable.

## Returns

 Do you accept returns?
 No, PetNova does not accept any returns